• On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

OUR SERVICES

TESTIMONIALS

Once we have executive buy-in, we oversee the implementation process from start to finish.

Glenn Fitzgerald monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

ASSESSMENT

SEASONED PROS

IMPLEMENT

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

We identify technology, training, and processes to take your service team to the next level. 

EFFICIENCIES

PLANNING

“Glenn Fitzgerald delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

Business Consulting

 

Glenn Fitzgerald uses surveys, interviews, and observation to conduct a comprehensive service audit.

LIUL DALA

GLOBAL CO.